We are aware some servers are offline. Nothing we can do about it, sadly.
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_MrToastyBuns_
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@Teshima_ Hello! Apologies for the late reply! If you are able to, please provide your old account name (in-game username) and your currently used account name (in-game username) and we'll go ahead and sort this out for you. We should be able to find your island and balance within the server just by your usernames, no additional information is required.
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Apologies for late reply but to my knowledge its just a chat bug. It happens occasionally across all our servers. No clue why it happens
