[i recived my ranks but instead of premium im set as vip]

so my ranks got fixed but i bought both vip and premium and my account is set as vip instead of premium so i dont have my premium commands in game name is JaffC4kes 

hope it can be fixed 

[didnt recive my rank]

Bump

[didnt recive my rank]

in game name: JaffaC4kes

proof of the purchase: tranzaction id. 2V98877B2D4441215

Description: so i bought premium and vip ranks and never recived it in game most concerned for my premium one.

Date and time: 09/11/2020. 4pm i think i dont remember the time 

rank: premium and vip 

Screenshot: wouldn't let me put image