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Posted

Your Name: torkantos
Coordinates: unknown: Nether
Time/Timezone/Date (Post a time/date when everything was fine):  6pm, Central Daylight Time, 7/31/22
Description of Issue: Went to warp to my home in the nether, when the client froze and crashed the computer.  When logging in later, I was dead and no longer had any of my items.  They most likely were destroyed or despawned while my character sat in game, as there was a dragon event happening.
Screenshots (Optional): n/a

 

Posted

looks like it rolled back to before i purchased keys, so i dont have any of the items from the purchase, i'm not sure how much further back though, since it was only an hour or two that i was offline before i got the computer working

Edit: if no recovery possible, I would rather just be rolled to the time i lost the items, so that I can at least retain the levels gained from in game purchases, thanks!

Posted

i rolled your data back to the nearest backup we had

I don't think that we have another backup that could be closer

Reply here with a list of the items you lost and we'll refund them manually

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