problems with range transfer

[Car1osS10]

Good day, someone who can help me, I was transferred from CarlosS19 to the Car1osS10 account in vanilla, but in neither account has the premium rank.

Here I leave you proof that it is not in any account: https://imgur.com/a/2o4Qgr and  https://imgur.com/a/63IQOzH

[EPICfighters]

My bad, I mistyped the name. The Car1osS10 account should have the rank now.

[Car1osS10]

Yes, you are done, thank you very much