[Buycraft Issue]*BossOfTheButtons* (resolved)

[Boss]

UPDATE: I reached out to Tebex and whatever issue there was has been resolved. This support request can be closed. Thank you.

 

In game name: BossOfTheButtons

Proof of Purchase: N/A

Description of Issue: Purchase declined on five different cards. The charges actually keep going through successfully but the website still says it was declined and the charges keep getting voided within an hour.

Date/Time of Purchase: 6PM EST, 11:30PM EST, 11:40PM EST, 11:45PM EST, 12:20AM EST, 1AM EST, 1:20 EST

Items/Rank Bought: Sponsor+

Screenshots (Optional): N/A

Any other important information: Update: It declines the sale even for free daily /rewards. Screenshot below.

[brunyman]

Hi, sorry for the trouble, I see you have purchased stuff before, maybe there were some technical issues on the platform, was there a error you got?

 

Thanks!

[Boss]

Thanks for the prompt follow-up.

No error. Just says declined. I even tried a prepaid credit card, PayPal, and Google Pay. Same outcome no matter what. _mrtoastybuns_ tested his own transaction and had no trouble, and he then tried my purchase on my behalf and got declined. Whatever the problem, it seems to be associated with my profile. There haven't been any NSF transactions or chargebacks. The charges keep going through successfully and then get voided by the merchant. I'm completely stumped.

The screenshot below was from 8:00 pm EST on 7/21, and it's the same message I've gotten each time.

[Boss]

It won't even let me redeem the free daily /rewards. Whatever the problem, it has nothing to do with funds.

[StanleyWestberg]

How you solved it?

[Boss]

I reached out to the card processor. Eventually, the issue was resolved behind the scenes. I never found out what the problem or the solution was.