Help with my prefix

[WratzZ]

Account Name:  WratzZ

Rank:  Sponsor

 

Server: Network

 

Description of the Situation:

I will explain my situation, I hope you understand me.
I used to have a premium CTW range that I bought some time ago.
A few days ago I decided to buy the Sponsor range.

So what I want is to ask for a prefix in substitution of the previous range (premium of CTW)

 

Proof that he had the previous rank (CTW Premium): https://imgur.com/UCCYZNE

 

Proof that I have the Sponsor rank (Network): https://imgur.com/YcPOXFQ

 

Also, depending on what type of prefix would be creditor of either one or two colors, this is the one I would like to have:

 

If it is one color: &6 &8 Eternal WratzZ

 

If it is two colors: &6 &8 Eternal &5 WratzZ

 

As shown in the screenshot: https://imgur.com/wRQ1uGh

 

Thank you for reading  

[Jimmel]

When you get a rank there's a prefix that comes with it. When you upgrade, your prefix is replaced with a new one to match your rank (one prefix per rank). So, your [Premium] was replaced by [Sponsor]. That particular prefix is part of the actual rank and it can't be edited in any way. If you want another one next to it then you'll have to buy a custom tag from the store.

[WratzZ]

Only that I buy the Sponsor In the part of Network Ranks.

Do not buy an upgrape

 

I spoke with a GM previously when buying the sponsor and he said he was fine, I told him what would happen with my previous rank and he told me that I could ask for a prefix.

 

If I'm just asking, it's so that the money that you spend aside is not lost, can you explain?

[Jimmel]

I understand now, apologies for the confusion. This should be possible. You'll have to wait for a Manager to check this out. I guess they can either set that prefix for you (keep in mind that CTW Premium is 6.99 EUR, 1 color prefix is 4.99 and 2 color prefix is 9.99) or hook you up with a 6.99 EUR coupon for you to spend on whatever you like.

[WratzZ]

Although in that time the Premium of CTW cost more xD

 

Thanks again

[Jimmel]

Then you'll have a right to whatever amount of money you spent on that Premium rank. ^_^

[WratzZ]

Perfect

[Yusixs]

Coupon code sent, back then premium was 5 euros...or atleast that's what it says on the payment

[WratzZ]

Ready thank you very much