refund request Undertakerin (Sponsor+)

[Undertakerin]

Your Name: Undertakerin
Item Name + ID + Amount: Vote Crate Key (#0131) 16x
Coordinates: 
Description of Issue: someone crashed the SF4 server on August 4 2019 around 19:10-19:20 evening german time (CEST / Berlin Time) or (7:10-7:20pm CEST / Berlin Time) 2-3x and i was voting at this point and didn't saw the server crashed, so i didn't got the Vote Keys, only the daily reward keys, so is there a chance to get the keys back? it must be 16 due to the x4 vote event.
Screenshots (Optional): 

thanks

[D34DPlayer]

Vote Keys refunded, message me if you need something else.

T/C