Purchase problem (Prefix)

[SuarezMC]

Username: Suarez_MC

Description: I made a purchase 30 minutes ago and they did not give me my purchase in the game, I think it is a bug and if it is not, I feel cheated

Server: Network

Proof/Screenshots: Look my buycraft - Imgur: The magic of the Internet

[SuarezMC]

MMM, Makes sense, this server is full of bugs ( and dups:/ )

I hope it is the "Low line" error

[SuarezMC]

"BUMP!!!"

[EPICfighters]

I don't see any packages for a '1x Custom Prefix in 2 Color' for the account 'Suarez_MC'.

Could you provide the Transaction ID of the purchase please. (You can DM me this)

[SuarezMC]

I already wrote an email to the gmail of the server store, honestly I feel scammed

[Jimmel]

1 hour ago, SuarezMC said:

I already wrote an email to the gmail of the server store, honestly I feel scammed

Please provide the transaction ID in a DM to Epic as requested so we can try and assist you. 

[SuarezMC]

Please explain to me how it is possible that I have made a purchase more than 5 days ago and it takes that amount of time to respond to me and after that they tell me that they do not find any payment in my name and I show them a screenshot of my buycraft, now I They ask for ID, wtf? If they are going to ask me, to do it on time, I am a busy person who handles my mail often and I need to be deleting other emails, I am too upset and I feel that I lost my 12 euros

I will check my cell phone to see if I can verify the ID, I covered it in the screenshot that I showed them of my buycraft thinking that they did not request much since the payment had to be registered in their database.

[EPICfighters]

I don't have access to this email. The reason I asked for the Transaction ID is because there's a possibility that you might have mistyped the name, and therefore it wasn't sent to 'Suarez_MC'. I have checked again, and there's still no registered payment for the date you specified.

It would be difficult for me to help you without cooperation.