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refund request


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Account Name: Ryxwaer

When I was doing awakened draconium my dragon hearth disappeared in the middle of awakening process. Later I was trying to set up the tallow golem but when I placet it on the ground it disappeared too.

So everything what I lost last days is: Dragon Hearth, Tallow Golem, Golem Animation Core (Alchemy). Could I get this items refunded?

time/date: the golem was last seen today and dragon heart a couple of days ago.

I also would like to know what cause this items disappearing and if I can do something to avoid it in the future.

I am looking forward to hearing from you.

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