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didnt recive my rank


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in game name: JaffaC4kes

proof of the purchase: tranzaction id. 2V98877B2D4441215

Description: so i bought premium and vip ranks and never recived it in game most concerned for my premium one.

Date and time: 09/11/2020. 4pm i think i dont remember the time 

rank: premium and vip 

Screenshot: wouldnt let me put image

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